Delivery Policy
Jabro Enterprise Ltd
124–128 City Road, London EC1V 2NX, United Kingdom
Companies House: 16700550
E-mail: info@glp1-pro.co.uk
1. General Provisions
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This policy defines the rules, methods, and costs of delivery for products ordered from the online store operated by Jabro Enterprise Ltd (hereinafter referred to as the 'Seller’).
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This Delivery Policy forms an integral part of the Terms and Conditions of the Online Store.
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All prices shown in the store include VAT (if applicable) and exclude delivery costs, which are calculated separately during checkout.
2. Delivery Methods
The Seller delivers orders to the following territories: Poland, European Union countries, and the United Kingdom.
Deliveries are carried out via the following carriers: InPost, DHL, UPS, DPD, Poczta Polska / Royal Mail (UK).
3. Delivery Costs
Delivery costs depend on the selected carrier, the weight and dimensions of the parcel, and the destination country. The exact delivery cost is displayed in the shopping cart before order confirmation. For orders exceeding £100, delivery may be free of charge – this information is displayed during checkout.
4. Order Fulfilment Time
Orders are processed on business days within 1–3 days after payment has been received. For 'made-to-order’ products, dispatch time may be extended – this information is provided in the product description.
5. Receiving the Shipment
The Customer is obliged to check the condition of the parcel upon delivery. In case of visible damage or signs of tampering, a damage report should be completed in the presence of the courier and the Seller should be notified immediately. Failure to provide a damage report may delay or hinder the handling of a transport-related complaint.
6. Circumstances Beyond Control
The Seller shall not be held liable for delivery delays caused by courier services or events beyond its control (e.g. natural disasters, strikes, customs delays). In case of a delay exceeding 14 business days, the Customer has the right to withdraw from the contract and receive a full refund.
7. Delivery Complaints
Complaints related to delivery (e.g. missing goods, damage, incorrect contents) should be reported via email to: info@glp1-pro.co.uk. The complaint should include the order number, a description of the issue, and – if possible – photos of the damaged parcel. The Seller will review the complaint within 14 business days from receipt.
8. Contact
Jabro Enterprise Ltd
124–128 City Road, London EC1V 2NX, United Kingdom
Companies House: 16700550
E-mail: info@glp1-pro.co.uk